Call forwarding, or call diversion, is a telephony feature which redirects a telephone call to another destination.

Call pick-up is a feature used in a telephone system that allows one to answer someone else's telephone call.

Call transfer is a common telecommunications feature that lets you move a live call from the original recipient (usually it’s you) to another person.

Call logging is the process of collecting, analyzing, and recording data on telephone calls. The data can include the call origin, call destination, the length of the call, and other transmission details.

The Caller ID feature on many analog, digital, or VoIP phones displays the incoming caller's number and, when available, name on the receiving party's phone display.

Call recording is your business's ability to record a voice conversation over an audio source. Active calls or conference calls can be recorded and then stored as a digital file to be transcripted or listened to at a later stage. Call recording is also known as phone recording or voice logging.

Call routing is a call management feature for business phone systems where each incoming call is placed in a queue and is then routed to a specific person or group of people based on pre-established rules and criteria. Call routing occurs before someone on the receiving end picks up the call.

Call queuing is a technology that places inbound callers into one or more virtual queues. The technology allows your company to minimize calling wait times while ensuring that your queries are directed to the right person as smoothly and efficiently as possible. Through efficiently handling inbound call traffic, a good call queuing system can improve your sales, increase customer loyalty, and build stronger brand awareness.

Workplace chat is a communications portal that gives you the ability to sending instant messages to others in the organization. Chat also allows people to share files, including multimedia like video and audio, instantly, to others in the network.

A conference bridge is a form of remote meeting using a business phone system. Conference bridges allow employees to dial into virtual meetings from a phone, anywhere in the world. Compared to a standard three-way call feature, conference bridges allow for a virtually unlimited number of participants, depending on what your phone system supports.

Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad. In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which they can service their own inquiries by following the IVR dialogue. IVR systems can respond with prerecorded or dynamically generated audio to further direct users on how to proceed. IVR applications can be used to control almost any function where the interface can be broken down into a series of simple interactions.

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